1. Introduction :

At SmilingSenses Foods Private Limited, customer satisfaction is our top priority. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for products purchased through our website.

2. Cancellation Policy :

Eligibility for Refund: To be eligible for a refund, the product must be unused, in its original packaging, and accompanied by the receipt or proof of purchase.
Return Process: To initiate a return, please contact our customer support team within 7 days of receiving your order. We will provide you with instructions on how to return the item.
Refund Timeline: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.

3. Refund Policy :

Standard Shipping: 5-7 business days
Express Shipping: 2-4 business days
Delivery times may vary depending on your location and external factors such as weather conditions or holidays.

4. Non-Refundable Items :

Certain items are non-refundable, including:
Gift cards
Downloadable software products
Opened or used food products

5. Shipping Costs :

Shipping costs for returned items are the responsibility of the customer, except in cases where the return is due to our error (e.g., incorrect or defective item).

6. Changes to Policy :

We reserve the right to update this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of the updated policy.

12. Contact Us :

If you have any questions about these Terms and Conditions, please contact us at:
Email: git@smilingsenses.com
Phone Number : +91 81 81 81 87 78 ,
Address: Portion 1, 2ndFloor,
Film Nagar Housing Society Complex,
Jubilee Hills Hyderabad,
500096 INDIA .